Resources
Lead times, order terms and after-sales information for specifiers, contractors and distribution partners.
Documentation
Catalogue & drawings
Tell us the range you are specifying and we will send the current documentation for it. Project pricing is issued against an enquiry.
- Product catalogueFull range, by categoryOn request
- Dimension drawingsPer SKU, with installation dimensionsOn request
- Finish referenceAll seven finishes, batch-matchedOn request
- Project quotation templateFor itemised project pricingOn request
Indicative lead time
- 01Product solution confirmed1–3 days
- 02Quotation confirmed1–2 days
- 03Sample preparation7–15 days
- 04Sample shipping5–10 days, by destination
- 05Customer sample approval3–7 days
- 06Mass production25–45 days
- 07Packing, QC and despatch prep3–7 days
Total reference cycle: approximately 35–60 days. Timing varies by product, quantity and destination.
Order terms
- MOQ
- 200 pcs
- Total lead time
- Approx. 35–60 days
- Trade term
- FOB
- Packaging
- Neutral or customer-branded
- Warranty
- 2 years
- Sampling
- Available; timing varies by product
After-sales
What is the warranty period?
Two years on supplied product.
How are defects handled?
Cases are assessed on the actual fault. Functional defects and serious cosmetic defects are replaced or returned.
Are spare parts available?
Yes — spares are supplied to requirement.
Is installation support provided?
Yes, we provide online installation guidance.